Exchange Policy

You can request an exchange under the terms outlined below.

Eligibility Criteria

  • Timeframe: Exchange requests must be submitted within 7 days of the product delivery date.

  • Condition: Items must be unused, unwashed, unworn, in original packaging, in original condition, with all brand tags attached and proof of purchase provided.

Eligible Reasons for Exchange

  • Customer Ordering Mistake: You mistakenly entered the wrong size or order details at checkout.

  • Selection Change: You misunderstood the product details or changed your mind and wish to exchange it for a different product.

  • Defective or Incorrect Item: Received a damaged/defective product, wrong size/color sent by us, or wrong product received, & you want to exchange that with accurate product.

Exchange Shipping Charges

  • Covered by Menzvur: No backward shipping charges apply if the exchange is due to our error (wrong size/color/item dispatched by us or damaged products).

  • Covered by Customer: The customer pays backward shipping charges if the exchange is due to customer error (mistakenly entering wrong size/details) or personal change of mind.

How to Request an Exchange

  • Step 1: Submit our official Product Exchange Request Form.

  • Step 2: Our Customer Support team will review your submitted request form and contact you regarding exchange eligibility and instructions.

  • Step 3: Ship the item back following the instructions provided by our support representative.



Important Note: For further queries regarding this policy, please contact our customer support team via email / WhatsApp.