Return Policy

If you are not entirely satisfied with your purchase and prefer a return instead of an exchange, our clear guidelines are written below to make the process straightforward and fair.

Eligibility Criteria

  • Timeframe: You must submit a product return request within 7 days of receiving your item. After 7 days from the delivery date, return requests cannot be processed.

  • Condition: The item must be completely unused, unwashed, unworn, in its original packaging as received, in original condition, with all tags attached.

  • Proof of Purchase: Valid proof of purchase (order number, invoice, or receipt) showing that the item was bought directly from us is strictly required.

Eligible Reasons for Return

  • Defective/Damaged Item: Received a damaged or defective item upon delivery.

  • Incorrect Shipment: Received the wrong product, wrong color, or wrong size sent by us.

  • Misunderstanding / Change of Mind: You did not understand the product details or changed your mind and do not wish to purchase another product.

Important Note: If you mistakenly selected the wrong product / size / color during checkout, received wrong item from us, or if you changed your mind but wish to purchase a different product, you must proceed through our Exchange Policy instead of a Return.


Return Shipping Charges

  • Covered by Menzvur: You will NOT pay backward shipping charges if the return is due to our error (wrong size/color sent by us, damaged/defective item received, wrong product received, or our other errors).

  • Covered by Customer: The customer will pay for backward shipping charges if the return is due to personal preference (change of mind, product dissatisfaction size/color, or general product misunderstanding).

How to Request a Return

  • Step 1: Submit our official Product Return Request Form.

  • Step 2: Our Customer Support team will review your submitted request form and contact you regarding return eligibility and instructions.

  • Step 3: Ship the item back following the instructions provided by our support representative.



Important Note: For further queries regarding this policy, please contact our customer support team via email / WhatsApp.